Schedule & Availability
A schedule is a named, date-bounded block of time during which a bookable resource — a practitioner, a location, or a healthcare service — accepts appointments. It is the supply side of scheduling: a schedule declares when care can be booked, so the rest of the platform knows which slots to offer patients.
Appointment Booking
A booking claims a specific time slot on a practitioner, location, or service's calendar for one patient, and tracks that appointment from the moment it is requested until the patient is seen or the slot is released. It is how published availability becomes an accountable commitment between a patient and the facility.
Token
A token is a numbered place in a queue — the digital version of pulling a ticket and waiting for your number to be called. It is how Care orders walk-in and queue-based flow: the patient sees where they stand, and staff see who to serve next.