View service requests
Overview
This flow describes how to find and open a service request in Care. You can view the requests for one encounter, or the requests for a facility location.
Pre-requisites
- The patient is registered in Care, and the patient has an encounter at the facility.
- You or another user created at least one service request for the patient.
- You are a member of the facility.
- You have the permissions listed below.
Permissions
| Permission | Access |
|---|---|
| Can Read Service Request | Lets you open the service request list and the detail page. Facility Admin, Administrator, Admin, Staff, Doctor, Nurse, Volunteer, and Pharmacist have this permission. |
Steps
1. Open the service request list
Open the encounter of the patient. Select the Service Requests tab. Care shows a table of the service requests for that encounter.
To see the requests for a facility location, open the location and select its requests list. This list shows the same table for all patients at that location.
The table has these columns.
| Column | What it shows |
|---|---|
| Patient Name | The name of the patient. Care shows this column only in the list of a facility location. |
| Service Type | The type of service that the request asks for. |
| Status/Priority | The current status and the priority of the request. |
| Tags | The tags on the request. |
| Location | The location that is responsible for the request. |
| Actions | The See Details button. |
2. Find a service request
Use the Status filter to show the requests with one status. Use the Priority filter to show the requests with one priority. Enter a word in the search box to find a request by title.
3. Open the detail page
Select See Details on the row of the request. Care opens the detail page of the service request.
The detail page shows this information.
| Information | What it shows |
|---|---|
| Title | The title of the request. |
| Intent | The intent of the request. |
| Priority | The priority of the request. |
| Status | The current status of the request. |
| Do Not Perform | The Do Not Perform flag. Care shows this only when a user sets the flag. |
| Observation and test requirements | The observations and tests that the request asks for. |
| Specimen requirements | The specimens that the request needs. |
| Body Site | The body site for the request. |
| Healthcare Service | The linked healthcare service. Care shows this only when the request has a linked service. |
| Requester | The facility member who asked for the service. |
| Location | The current location of the patient. |
| Patient Instruction | The instruction for the patient. |
| Note | The note on the request. |
4. Review the linked records
Look at the Specimens section for the linked specimens. Care shows this section only when the activity of the request has specimen requirements.
Look at the linked diagnostic reports on the same page.
Expected Outcome
- You see the service requests for the encounter or the location in one table.
- You see the full details of one service request on its detail page.
- You see the specimens and the diagnostic reports that link to the service request.
Related
Concepts:
Flows: