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Version: 3.1

Cancel a service request

Overview​

This flow describes how to cancel a service request that the care team no longer needs.

Pre-requisites​

  • You raised a service request for the patient, or another user raised it, and you can open its detail page.
  • The service request is not complete and not already cancelled.
  • You have the permissions listed below.

Permissions​

PermissionAccess
Can Write Service Request on FacilityCancel a service request at the facility. Facility Admin, Admin, Doctor, and Nurse hold this permission.

Steps​

1. Open the service request​

Open the detail page of the service request that you want to cancel.

2. Open the actions menu​

Select the actions menu at the top of the detail page. Care shows the two cancel actions.

3. Select the end state​

Select one of the two actions.

ActionWhat it means
Mark as revokedThe care team called off the request. Care sets the status to Revoked.
Mark as entered in errorThe care team created the request by mistake. Care sets the status to Entered in Error.

Note: Care cancels the service request at once. Care does not ask you to confirm.

Note: If the service request is complete or already cancelled, Care blocks the cancellation.

Expected Outcome​

  • Care sets the service request to Revoked or to Entered in Error.
  • The service request becomes read-only. You can no longer change it.
  • If the service request has a linked billing charge, Care sets that charge to Aborted. Care also removes the charge from the draft invoice.
  • If the linked invoice is not a draft, Care blocks the cancellation.

Concepts:

Flows: