Patient
A patient in Care is a person who receives care through your facility or program. It is the longitudinal anchor for clinical documentation — every encounter, observation, order, and care plan links back to a patient record.
Encounter
An encounter is a single episode of care between a patient and a facility — an outpatient visit, an admission, an emergency presentation, or a virtual consultation. It is the working context for clinical activity: while an encounter is open, the orders, observations, medications, and notes recorded for the patient are gathered under it.
Condition
A condition is a clinical problem recorded for a patient — a diagnosis, a chronic illness, or a presenting symptom. It is how a patient's diagnoses and problem list are captured, giving every clinician a shared, durable view of what the patient is being treated for.
Allergy & Intolerance
An allergy or intolerance records that a patient reacts badly to a particular substance — a food, a medication, an environmental trigger, or a biologic. It is the standing safety flag that warns clinicians before a harmful exposure happens, and lets the platform check new orders against what a patient cannot tolerate.
Observation
An observation is a single recorded fact about a patient — a blood pressure of 120/80, a body temperature, a coded answer to a screening question. It is the smallest unit of clinical data in Care: the structured building block that, gathered over time, becomes a patient's chart.
Diagnostic Report
A diagnostic report is the formal result of a diagnostic test or investigation — the lab panel, imaging study, or pathology workup that answers a clinical question. It closes the loop on an order: each report fulfils a single request and carries the findings, and the clinician's interpretation of them, back into the patient's record.
Service Request
A service request is an order to do something for a patient — run a lab test, take an X-ray, book a counselling session, perform a procedure. It turns a clinician's "please do this" into a tracked item that another team can pick up and that later results can attach to.
Specimen
A specimen is a physical sample — blood, tissue, a swab, urine — collected from a patient so a laboratory can analyse it. It is the bridge between a lab order and a result: the order asks for a test, the specimen is the material that gets tested, and the report carries back what the lab found.
Consent
A consent records a patient's decision to permit or refuse a category of activity — treatment, research participation, sharing of their information, or a directive about end-of-life care. It is the auditable proof that a choice was made, by or for the patient, before that activity went ahead.
Clinical Notes
A clinical note in Care is the care team's written commentary about a patient — the place where staff record narrative, hand-offs, and discussion in their own words rather than in structured fields. Notes are organized into threads, so a single topic stays together as a conversation instead of scattering across the record.
Questionnaire Response
A questionnaire response is the set of answers a clinician or staff member records when they fill in a questionnaire for a patient. It turns a blank form — a triage screen, a vitals chart, an intake assessment — into a permanent, attributed piece of that patient's clinical record.